Telehealth Visit FAQ’s

What is telehealth?

Telehealth is a way to visit with healthcare providers, such as your doctor or nurse practitioner. You can talk to your provider from any place, ' including · your home. You don't go to a clinic or hospital'.

How do I use telehealth?

You talk to your provider by phone, computer, or tablet. Sometimes, you use video so you and your provider can see each other.

How does telehealth help me?

You don't have to go to a clinic or hospital to see your provider. You won't risk getting sick from other people.

Can telehealth be bad for me?

You and your provider won't be in the same room, so it may feel different than an office visit.

Your provider may decide you still need an office visit.

Technical problems may interrupt or stop your visit before you are done.

Will my telehealth visit be private?

We will not record visits with your provider.

If people are close to you, they may hear something you did not want them to know. You should be in a private place, so other people cannot hear you.

Your provider will tell you if someone else from their office can hear or see you.

We use telehealth technology that is designed to protect your privacy.

If you use the Internet for telehealth, use a network that is private and secure.

There ·rs a very small chance that someone could use technology to hear or see your telehealth visit.

How much does a telehealth visit cost?

What you pay depends on your insurance.

A telehealth visit will not cost any more than an office visit.

If your provider decides you need an office visit in addition to your telehealth visit, you may have to pay for both visits."

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